Squeezed in a quick service for me when I was passing through. They listened, asked questions, and were friendly. I never know what I'm going to get going to a shop but I don't regret stopping here and hope to return! Now that I've had some work done there, I can add more information on the service. The service is great, let's get that straight. They provide a web link through a text that will open up to a full report on what issues were found on your car and what recommendations they have. There was enough time before they called for me to browse the issues and get an idea of what needed to be done. They also provide a free drop-off and pick-up anywhere in Oakville, so I didn't have to sit in the shop all day while my car was fixed. They also wash the car, which is a nice added bonus. They also provide a rewards program that returns roughly 2.5% of your repair costs back onto the card. Now pricing, afterwards, I looked in to what the costs of my repairs seem to be typically. For all but the oil change, it was on the higher end. I had full front brakes replaced, one brake pad in the rear replaced, coolant flushed and filled, power steering flushed and filled, brakes flushed and bled, an oil change, and the brake inspection to find the issue. The labour costs ended up being $650 for that, then the rest was the cost of the parts. Since I'm not an expert in that department, if you are, you can decide whether that's fair or not. From what I assume, it's just over $100 per hour for labour, which again, I believe is on the higher end from what I've seen at other shops in the past. Also, each job they do is priced into packages, so if something took 2 hours to do, but were 3 or 4 separate jobs that could be completed together, they charge the package price, not the timed priced. I was charged probably 6 hours worth of labour but it wasn't 6 hours of labour (since they couldn't complete all the work until parts arrived later in the day anyways). I can understand the reasoning behind it, it just hurts the bank account. But again, I'm no expert. At the end of the day, you get great service so it's up to you what you find fair and reasonable.
Thanks Travis! Looking forward to seeing you again in the future!
- Eastside Auto Service - Chartwell